Legal

Shipping Policy

Last updated: January 2026  ·  Antiqula, Roorkee, Uttarakhand, India

Lead Time~2 weeks from deposit
Default CarrierUPS Express
Shipping TermsEXW Roorkee, India
Transit Time3–5 business days
Duties & TaxesBuyer's responsibility

This Shipping Policy applies to all wholesale orders placed with Antiqula. It covers how we dispatch orders, the carriers we use, shipping terms, transit times, and what happens if something goes wrong in transit.

All Antiqula products are made to order in Roorkee, Uttarakhand, India. This means orders are not shipped from stock — they are produced after your deposit is received and dispatched once complete and inspected.

If you have a question not answered here, contact us at [email protected] and we will respond within 24 hours.

01

Production & Dispatch

Because all orders are made to order, there are two stages before your shipment leaves our workshop:

Production
Typically 2 weeks from receipt of your deposit payment. Complex orders or large volumes may take slightly longer — we will confirm your expected dispatch date at the time of order confirmation.
Quality Check
Every order is inspected piece by piece by a senior craftsperson before packing. No order is packed until it passes this check. This adds no time to your lead time — it is built into our process.
Dispatch Notification
You will receive an email with your tracking number on the day your order is dispatched. If you have arranged your own carrier, we will contact you to coordinate collection.
Balance Payment
The remaining 50% balance must be received before dispatch. We will notify you when your order is ready and invoice you at that point. Dispatch happens within 1 business day of payment confirmation.
02

Shipping Options

We offer two shipping arrangements. Both result in the same quality of packing — the difference is who books and pays for the carrier.

Antiqula Ships (UPS Express)
We book and dispatch via UPS Express. Shipping costs are calculated based on your destination and order weight, and added to your final invoice. You receive a UPS tracking number on the day of dispatch. Most international destinations are reached within 3–5 business days.
Buyer's Own Carrier
If you prefer to use your own freight forwarder, courier account, or logistics partner, we are happy to hand over to them. You simply provide us with a collection booking reference or arrange pickup from our Roorkee workshop. We will have the order packed and ready. No additional shipping charge applies from our side in this case.
Large or Freight Orders
For very large orders that are better suited to sea freight or air freight consolidation, we recommend arranging your own forwarder. We can provide accurate carton dimensions, weights, and HS codes in advance to assist with freight planning and quotation.
03

Shipping Terms (Incoterms)

All Antiqula orders ship under Ex Works (EXW) terms from Roorkee, India by default. This means:

  • We are responsible for having your order ready, packed, and available for collection at our Roorkee workshop
  • All costs from that point — freight, insurance, export clearance, import duties, and local taxes at your destination — are the buyer's responsibility
  • When we ship via UPS Express on your behalf, we act as your agent for the freight leg — the EXW principle still applies and import costs remain with you

If you require a different Incoterm arrangement (such as CIF or DAP) for your business or customs process, contact us to discuss — we will try to accommodate where possible.

04

Packaging for Transit

Antiqula packages every order to a standard that has resulted in zero transit damage claims to date. Here is how it works:

Individual Units
Every piece ships in its own gift-ready retail box — rigid construction with tissue wrap and a product card. This is the box your customer will receive the product in.
Outer Cartons
Individual retail boxes are packed into reinforced double-wall outer cartons with custom foam inserts. Each unit is individually braced. Cartons are sealed, labelled with HS codes and country of origin, and weighed before dispatch.
Documentation
Every shipment includes a commercial invoice, packing list, and HS code declaration to facilitate customs clearance at your end. Additional documentation (certificate of origin, etc.) can be arranged on request.
05

Customs & Import Duties

Antiqula ships from India. All international shipments are subject to customs clearance in the destination country.

Import Duties
All customs duties, import taxes, VAT, GST, and any other charges levied at the destination are the buyer's responsibility. Antiqula has no control over these charges and cannot predict or reimburse them.
HS Codes
We provide accurate HS (Harmonised System) codes for all products. These are included on all commercial invoices and packing lists. If you need specific codes in advance for tariff planning, contact us before placing your order.
Commercial Invoice Value
We declare the true transaction value on all commercial invoices. We do not undervalue shipments or mark goods as gifts. We take compliance seriously and will not accommodate requests to misrepresent shipment values.
Customs Delays
Customs clearance times vary by country and are outside our control. We provide all documentation required for smooth clearance, but we cannot be held responsible for delays caused by customs authorities at your destination.
UK & EU Buyers — a Note
Post-Brexit UK buyers and EU buyers importing from India are subject to their respective import duty and VAT regimes. We recommend checking applicable rates with your customs broker before placing a large first order so there are no surprises on delivery. Our team is happy to provide HS codes in advance to assist with this.
06

Tracking Your Order

Tracking Number
Shared via email on the day of dispatch for all UPS Express shipments. You can track your order directly on the UPS website using this number.
Delivery Updates
UPS sends automated delivery notifications to the email address on your order. If you need these directed to a different address, let us know before dispatch.
Buyer's Carrier
If you use your own carrier, tracking is managed through your forwarder or logistics provider. We will confirm the handover date and time so your team can follow up directly.
07

Transit Damage

We have not had a transit damage claim to date — a result of our packing standards. However, if a piece arrives damaged, here is exactly what to do:

  • Photograph the outer carton immediately before opening — the condition of the packaging is critical for any courier claim
  • Photograph the damaged item alongside the packaging material
  • Contact us within 48 hours of delivery at [email protected] with the photographs and your order number
  • We will assess the damage, raise a claim with UPS where applicable, and work with you to resolve — including replacement where the damage is clearly transit-related
Important
Claims raised more than 48 hours after delivery cannot be accepted by most couriers, which limits our ability to recover costs or arrange replacements. Please inspect your delivery on arrival and contact us immediately if anything is wrong.
08

Lost Shipments

In the rare event that a shipment is lost in transit:

  • Contact us at [email protected] with your order number and tracking details
  • We will open a trace investigation with UPS on your behalf
  • If UPS confirms the shipment is lost, we will work with you on a resolution — which may include remanufacturing your order
  • For buyer-arranged carriers, lost shipment claims must be made directly through your freight provider — we will assist with documentation as needed
09

Questions & Contact

For any shipping-related questions — before, during, or after your order — contact us directly:

Shipping Question Before You Order?

Talk to us first. We'll confirm lead times, shipping costs, and any specifics for your country before you commit to anything.

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